As the COVID-19 situation develops, the Christina Fitzgerald team wants let you know that we are taking enhanced measures to ensure the safety of our customers, employees and warehouse.
Please note, we are also experiencing slightly delayed dispatch times (up to 1-2 business days) and Australia Post have advised significant delays in shipping times: Read Here

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RETURNS & REFUNDS POLICY

We offer an exchange or refund on any incorrect or faulty item – simply contact us within 7 days of your delivery date on info@christinafitzgerald.com.au

Damaged item

  1. Please contact us with a detailed description of the product fault.
  2. Please send us images within 7 days of receiving the order citing your Invoice Number on info@christinafitzgerald.com.au
  3. One of our team members will contact you.

Incorrect Item

  1. Please contact us with a detailed description of the incorrect item Please send us images within 7 days of receiving the order citing your Invoice Number on info@christinafitzgerald.com.au
  2. To be eligible for a return, the product must be in the same condition you received it and unused. It must also be in the original packaging and in a resalable state
  3. Once your return request is received. Our team will notify you of the outcome.

General:

  1. We do not offer returns for change of mind.
  2. Only items purchased directly through our shop will be eligible for an exchange or refund. If purchased through someone else, please contact directly.
  3. For hygiene or safety reasons we cannot accept refunds or returns on used or opened items
  4. For any other enquiries please contact us on info@christinafitzgerald.com.au